Hi, i recently lost one of my trackers and been unable to locate it, (I did a deep clean and still couldn’t find it). I don’t see anything about in the fourm so i thought might make one for the future. Does support allows replacement for missing one tracker or do I have to buy a new set?
Sorry for the late reply.
We recommend checking with the place of purchase for assistance. As for our after-sales support, we can provide replacements for lost items (however, this service is not publicly available—it’s part of after-sales support, so you must log in to verify your purchase of the device and cover the associated costs).
Additionally, if you’re using it for VR, you can utilize the point remapping feature:
https://doc.rebocap.com/en_US/ui_help_doc/remap.html